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ANZIIF-Aligned Insurance
Training

At Poncho eLearning, we specialise in creating tailored learning solutions that help insurance organisations meet – and exceed – the ANZIIF General Insurance Claims Handling Framework and regulatory expectations.

We combine deep industry knowledge with creative instructional design to transform complex standards into clear, engaging content that builds skill, supports compliance, and strengthens your business performance.

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Understanding your audience in the insurance sector

We know insurance is complex, and that your learners come from a wide variety of roles (sales, claims, underwriting, customer service, etc.). 

Our approach helps:

  • Tailor training to different learning styles and job functions
  • Translate regulatory requirements and industry standards into practical, relatable content
  • Maintain consistency in messaging across the organisation

Supporting your training & compliance leads

Insurance and compliance teams often face unique challenges when lifting their training program to a framework standard.

Poncho eLearning works as your partner in:

  • Translating ANZIIF competencies and ASIC expectations into meaningful modules.
  • Ensuring content aligns to the units of competency.
  • Embedding real-world scenarios customised to your organisation (claims, underwriting, disclosure, etc.) to build your team’s capability following your systems and processes.
  • Helping you own the content (rather than licensing externally) so you can evolve it over time.

We bring the same full suite of services, tuned to your domain.

Our eLearning development services for insurance and financial services include:

Mapping insurance and compliance topics to the ANZIIF competency levels.

Clear, accurate, compliant narratives grounded in real insurance practice.

 

Including case studies, scenarios or  animations to illustrate complex topics.

 

Making premiums, risk, claims, policy terms visually understandable for your team.

 

Reinforcing decision making in realistic tasks.

 

So different roles can understand their needs from the learning content.

 

Why our experience matters for ANZIIF alignment…

We specialise in developing content to national units of competency, which the ANZIIF General Insurance Claims Handling Framework is based upon.

We help you translate high-level frameworks into training your people can absorb, apply, and retain.

We work closely with you so the training aligns with your internal systems, policies, processes and branding.

We aim to future-proof your learning so as regulatory expectations evolve, you can adapt by easily updating your modules.

Training modalities Poncho eLearning
can deliver

Whatever your project requires, we can flex our design approach to suit your audience and objectives:

  • Fully online modules
  • Blended learning (online + instructor-led workshops)
  • Microlearning / “just in time” assets
  • Scenario simulators and decision tools
  • Gamified or interactive journeys
  • Refresher / compliance boosters
 

Work with us on your ANZIIF training journey


If you’re looking to align your training to meet the ANZIIF General Insurance Claims Handling Framework but want it to feel real, usable, and defensible – let’s talk. Poncho eLearning will guide you from strategy through to delivery and iteration.

Process Change Training

Poncho eLearning specialises in custom process change training, meticulously designed to align with your company’s unique workflows and facilitate smooth transitions.

Process Change Training
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Foster a culture of alignment and engagement with Poncho eLearning’s bespoke company values and culture training, crafted to reflect your organization’s ethos and foster a sense of belonging among employees.
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Empower your leaders with Poncho eLearning’s tailored leadership training programs, designed to develop the specific skills and competencies needed to drive success within your organization.

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Hear from our clients

Wow! Working with Cal and the staff at Poncho was such a great experience. Their prices were extremely competitive, they meet all our tight deadlines, even the unreasonable ones, all while communicating exceptional customers service. The quality was amazing and I will be using Poncho again on my next project/s. The learning materials - written, videos and presentations were of an extremely high standard. 5 stars all round.
Sonja JamsekChange Management Consultant
The team at Poncho brought our vision to life for security awareness training. The training was funny, relevant and will achieve its purpose of providing information to the audience. Poncho were patient, flexible, and were able to translate our rough vision into something tangible. We can't wait to release the final product to our whole company (3000+ audience).
Sarah LugaySecurity & Risk Analyst
I was fortunate enough to work with Cal, Nat and the team at Poncho eLearning on a six month project with the Pharmaceutical Society of Australia. They were super easy to work with - very responsive, understanding of our needs and the final product easily exceeded our expectations. We made a great decision choosing Poncho and wouldn't hesitate to work with the team again. Thanks Poncho eLearning!
Kate PetrieAcademic Lead
A great company to work with. They were very professional and really know their stuff. Communication level is spot on and they do what they say and very efficient in their work flow. We are very happy with the results and would like to work with them again in the future.
Craig GillespieCEO
Cal and the team are outstanding. Their level of communication is on point and their delivery is always helpful, energetic and totally engaged in your business. Absolutely impressed with Poncho eLearning and look forward to working together in the future. Nothing is a problem, highly skilled team of very talented individuals! Thanks Ponchos.
Elesa GriggsTraining Manager
It has been a great experience developing my first e-learning module. Poncho have made the development process easy and enjoyable and its a bonus that their people are great to work with. I look forward to working with Poncho on my next e-learning project and I recommend you do the same!
Jessica MilijasevicTraining Implementation Senior Advisor
Poncho eLearning has developed a few resources for our business so far including podcasts and instructional videos. Each time Cal has been responsive, clear and communicates well to understand what we need.
Deanna SimmonsCommunity Engagement Advisor
It's been great having Poncho eLearning onboard; this has allowed us as an ID team to focus on immediate priorities whilst not sacrificing progress on those projects that require more time resource and high production value. Poncho have really helped us keep to a consistent with delivering eLearning products big and small all within timelines.
Ajay JohnsonTraining Developer
Poncho eLearning is great to work with. They deliver top notch, creative online training content with a focus on delivering a unique and engaging learner experience. Highly recommended!
Vicki JonesSenior Training Consultant
Had a really great experience with Cal and his team, highly recommended!
Dr Jemma KingPHD
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Custom e-learning development that delivers better outcomes

Project-by-project collaboration

At Poncho eLearning, we pride ourselves on our collaborative approach.

We work closely with project officers on a project-by-project basis, providing expert guidance throughout the development process. From initial concept to final delivery, we support you every step of the way to create engaging and effective online training.

Our goal is to make the process as smooth and efficient as possible, ensuring that your training objectives are met.

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